GLOBAL SUPPORT NETWORK WITH ACCESS TO OVER 11,000 TECHNICIANS WORLDWIDE
Our network of technicians are here to help ensure your solution continues performing at its best. However, should an issue arise, our team of multi-lingual agents are on stand-by 24/7 to help get things back up and running in no time.
Proactive Support with XEN
Rather than waiting for our clients to tell us there’s an issue with their screen, we’ve taken things a huge step further.
GSL XEN reduces service call costs, and enhances technology lifetime through Proactive Monitoring, and Self-Healing capabilities. The platform incorporates a comprehensive NOC solution to monitor technology health and status, meaning should an issue arise, it can often be reported and fixed before you’ve had chance to raise a support ticket with us.
GSL XEN provides the most comprehensive remote-control capabilities for technologies and works in conjunction with the proactive monitoring and self-healing capabilities to provide a customer centric approach to maintaining technology operations anywhere in the world, from triage through to second line support without the need for any customer or end user involvement.